Trust Center
Answers to the privacy, security, and compliance questions your team needs before adopting a new platform — covering data protection, content oversight, and your rights as an organization.
All uReport data is stored on secure, cloud-hosted infrastructure with industry-standard encryption at rest and in transit. Access to data is restricted by role-based permissions, and all system activity is logged for auditing purposes.
Yes. All data transmitted between users and the uReport platform is encrypted using TLS (Transport Layer Security). This applies to story creation, media uploads, approvals, and publishing activity.
Only authenticated users within your organization can access your content and data. uReport staff do not access customer data except when required to resolve a support issue, and only with appropriate authorization.
uReport uses a role-based access control (RBAC) model. Admins assign roles — writer, editor, approver, publisher — each with defined permissions. Access can be granted or revoked at any time, and all permission changes are logged.
uReport performs regular internal security reviews and vulnerability assessments. We are committed to proactive security practices and ongoing platform hardening as the product evolves.
In the event of a security incident affecting customer data, uReport will notify affected organizations promptly in accordance with applicable legal requirements. We maintain an internal incident response plan and work swiftly to contain, assess, and remediate any issues.
uReport is designed with FERPA requirements in mind. The platform gives schools control over who can access student-related content, enforces approval workflows before publishing, and does not sell or share student data with third parties. Schools remain the data controller for their content.
uReport does not directly collect personal information from children under 13. The platform is used by administrators, coaches, and staff — not directly by minors. Organizations are responsible for ensuring appropriate use of the platform within their context.
uReport is designed to support compliance with applicable state and federal privacy regulations. We do not sell personal information and provide mechanisms for data access and deletion requests. Contact us for specifics related to your jurisdiction.
No. uReport does not sell, rent, or share personal data or organizational content with third parties for advertising or commercial purposes. Data is used solely to deliver and improve the uReport platform.
uReport data is stored in the United States on cloud infrastructure provided by trusted hosting partners. We do not transfer data outside the U.S. as part of standard operations.
Organizations can request access to their data or deletion of their account at any time by contacting uReport support. We respond to verified requests in accordance with applicable law and our data retention policies.
Yes. uReport's full privacy policy is available on our website and governs how we collect, use, and protect information across the platform. We encourage all administrators to review it before deployment.
AI in uReport assists with structure and formatting — it does not autonomously publish content. Every story goes through your organization's defined approval workflow before anything goes live. A human reviews and approves all content.
uReport's AI tools are scoped to assist with story structure, clarity, and formatting within the context of your organization's content. The AI does not generate content independently, access external information, or make publishing decisions.
Media contributed by parents, fans, or community members through uReport Connect is held in a review queue. Designated staff review and approve (or reject) submissions before they appear in stories or galleries. Nothing is published automatically.
Yes. Admins control which users have access to publish, what story types are available, and which social channels are connected. Role-based permissions ensure that only authorized individuals can move content through the workflow.
uReport's multi-step approval workflow is the primary safeguard. No content goes live without passing through the approval chain set by your organization's admins. This keeps content quality and appropriateness under your team's control.
Yes. uReport is designed for use in schools and youth-serving organizations. The platform gives administrators full control over content, users, and publishing — with appropriate workflows to support responsible use in educational settings.
uReport is hosted on reliable, scalable cloud infrastructure designed for high availability. We target consistent uptime and monitor platform health continuously. Specific SLA terms are available for Enterprise customers.
In the event of unplanned downtime, our team works to restore service as quickly as possible. Status updates are communicated to affected customers. Planned maintenance is scheduled during off-peak hours and announced in advance when possible.
uReport performs regular automated backups of customer data. Backups are stored securely and can be used to restore service in the event of a system failure.
uReport releases updates incrementally using standard software deployment practices. Major changes are tested in staging environments before release. We aim to deploy updates with minimal disruption to active users.
Yes. uReport's infrastructure scales to support organizations with multiple teams, high publishing volumes, and concurrent users. Enterprise plans include dedicated configuration support for large or complex deployments.
All plans include access to uReport support via our support request form. Higher-tier plans include priority support with faster response times. For urgent issues, Enterprise customers have direct escalation paths.
Your organization owns all content created in uReport. uReport does not claim any intellectual property rights over stories, photos, or other content your team produces on the platform.
Yes. uReport supports data export for organizations that need to retrieve their content. Contact our support team to initiate an export request for your organization's data.
If you cancel your subscription, your data remains accessible through the end of your billing period. After that, your data is retained for a defined period to allow for recovery if needed, then securely deleted. Contact us before canceling if you need to export content.
uReport retains your organization's data for as long as your account is active, plus a defined retention period following account closure. Specific retention schedules are outlined in our privacy policy.
Yes. Organizations can request full deletion of their data by contacting uReport support. We process verified deletion requests in accordance with our data retention policy and applicable legal requirements.
No. uReport does not use your organization's stories, media, or content to train AI models. Your content is yours, and it stays within the uReport platform.
Organizations that require formal security documentation, a Data Processing Agreement (DPA), or other compliance materials can contact us directly. Enterprise customers receive these as part of their onboarding.